Your privacy matters to us. This Privacy Policy explains exactly what personal data pk65 collects from Pakistani players, how we use it, who we share it with, and what rights you hold over your own information. We believe in full transparency — so there are no hidden clauses or confusing legal jargon here.
These cards summarise the six most important privacy commitments pk65 makes to every player. Full details are set out in the policy sections below.
All data transmitted between your device and pk65 is protected using industry-standard TLS encryption. Your personal information, payment details, and account credentials are never sent or stored in plain text across any pk65 system or communication channel.
pk65 does not sell, rent, or trade your personal data to external marketing companies or data brokers under any circumstances. Your information is used solely for operating your account, processing payments, and improving your platform experience.
You have the right to access, correct, and request deletion of personal data pk65 holds about you. Submit a data request via live chat or at [email protected] and we will respond within 30 days. Account closure requests are also processed promptly on demand.
pk65 processes PKR payments through verified channels including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. Payment data is processed by licenced payment gateways that maintain their own PCI-DSS compliance standards, ensuring your financial information is handled securely at every step.
Promotional emails, SMS updates, and push notifications from pk65 are entirely optional. You may opt out of all marketing communications at any time directly from your account settings or by contacting pk65 support. Opting out does not affect any transactional or account-critical notifications.
pk65 maintains data protection practices aligned with the requirements of our international gaming licence. We cooperate with regulatory authorities and law enforcement where legally required, and we maintain detailed records of all data processing activities to demonstrate ongoing compliance.
pk65 is an online casino and sports betting platform accessible at pk65.ws, operated under an international gaming licence and designed primarily to serve English-speaking Pakistani players across cities including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. When this Privacy Policy refers to "pk65," "we," "us," or "our," it means the operator of the pk65.ws platform in its capacity as the data controller responsible for your personal information.
As the data controller, pk65 determines the purposes for which your personal data is collected and the means by which it is processed. We take this responsibility seriously and are committed to handling your data lawfully, fairly, and transparently at every stage of your interaction with the platform.
This Privacy Policy applies to all personal data collected through pk65.ws, including data gathered during account registration, KYC verification, deposit and withdrawal transactions, customer support interactions, and general use of the platform — whether accessed via desktop browser or mobile device.
Note: This Privacy Policy forms part of and should be read alongside the pk65 Terms & Conditions. By registering a pk65 account, you confirm that you have read and understood both documents.
pk65 collects personal data through several distinct channels. The categories of data we collect, and the typical source of each, are set out in the table below:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, gender | Registration form; KYC submission |
| Contact Data | Email address, Pakistani mobile number, city of residence | Registration form; account settings |
| Financial Data | Deposit amounts, withdrawal requests, payment channel identifiers (e.g., JazzCash number, bank account name) | Cashier / payment processor |
| KYC Documents | Scanned CNIC, utility bill, proof of payment account ownership | Document upload during verification |
| Transaction Data | Bet history, game sessions, win/loss records, bonus usage | Platform activity logs |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic collection via server logs and cookies |
| Communications Data | Live chat transcripts, support emails, complaint records | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | Account settings; registration preferences |
pk65 does not collect full payment card numbers, CVV codes, or online banking passwords. Payment transactions are routed through third-party payment gateways that handle sensitive financial credentials directly — this data never passes through pk65's own servers. We also do not collect biometric data unless specifically required for an enhanced identity verification process, in which case you will be notified in advance and asked for explicit consent.
pk65 uses the personal data we collect for the following purposes. For each purpose, we have also identified the legal basis on which we rely — these are explained in further detail in Section 4.
We use your identity and contact data to create and maintain your pk65 player account, authenticate your pk65 Login sessions, reset passwords, and communicate account-critical information such as deposit confirmations, withdrawal notifications, and security alerts. This processing is necessary for the performance of our contract with you.
Financial data is used to process PKR deposits and withdrawals via your chosen payment channel — whether that is JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20. We retain records of all financial transactions to comply with our anti-money laundering (AML) obligations and to resolve any payment disputes that may arise.
pk65 is a strictly 21+ platform. We process identity documents and KYC data to verify that every registered player meets the minimum age requirement and has provided accurate personal information. This processing is both a contractual necessity and a legal obligation imposed by our gaming licence.
Transaction and activity data is analysed to identify patterns that may indicate problem gambling behaviour. Where risk indicators are detected, pk65 may proactively contact the player, apply responsible gaming prompts, or, where required by our licence conditions, restrict account activity. For more on the tools available to you, visit our Responsible Gaming page.
Technical data — including IP addresses, device fingerprints, and login timestamps — is used to detect and prevent fraudulent activity, duplicate account registrations, bonus abuse, and unauthorised access attempts. This processing is carried out on the basis of our legitimate interests in protecting the platform and our player community.
Communications data from live chat, email, and any complaints you raise is stored and used to resolve your query, improve our support quality, and maintain an audit trail of the resolution process. Support records are retained for a minimum of three years following the closure of each case.
Where you have opted in to receive marketing communications, we use your contact data to send you information about pk65 promotions, PSL betting offers, bonus reload campaigns, and new game releases. You may withdraw your consent to marketing at any time without it affecting your account functionality.
pk65 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
If you wish to understand which specific legal basis applies to any particular processing activity carried out by pk65, please contact our support team via live chat or at [email protected] and we will provide a clear written explanation.
pk65 does not sell your personal data. We share your data only with the categories of recipient listed below, and only to the extent strictly necessary for the purpose described:
To process your PKR deposits and withdrawals, pk65 shares the minimum necessary financial and identity information with our approved payment partners, including the operators of JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing gateways. These providers operate under their own privacy policies and are contractually bound to process data only as directed by pk65.
pk65 uses licenced third-party identity verification services to assist in processing CNIC checks, document authentication, and age verification. These providers are contractually restricted from using your data for any purpose other than the KYC services they deliver on pk65's behalf.
Some game titles available on pk65 — including third-party slot and live casino products — are delivered by external game studios. These studios may receive anonymised session and gameplay data for the purpose of game performance monitoring and RTP calculation. No personally identifiable data is shared with game studios without your explicit consent.
pk65 will disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies where we are legally required to do so — for example, in the context of an AML investigation, a court order, or a regulatory compliance audit. pk65 will not notify you of such disclosures where doing so would be prohibited by law or would compromise an ongoing investigation.
pk65 uses third-party cloud hosting, content delivery, and cybersecurity service providers to operate and protect the platform. These providers access data only as data processors acting under pk65's instruction and are bound by strict data processing agreements.
International Transfers: Some of pk65's service providers may be located outside Pakistan. Where data is transferred internationally, pk65 ensures appropriate safeguards are in place — including data processing agreements that require the recipient to maintain standards equivalent to those applied by pk65.
pk65.ws uses cookies and similar tracking technologies to operate the platform effectively, remember your session preferences, and analyse how players interact with the site. The categories of cookies we use are as follows:
You can manage cookie preferences through your browser settings. Note that blocking all cookies may prevent you from completing your pk65 Login or accessing certain platform features. pk65 does not use third-party advertising network cookies to track your activity outside of pk65.ws.
pk65 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by law or our gaming licence. The following retention schedules apply:
At the end of the applicable retention period, pk65 will securely delete or anonymise your personal data such that it can no longer be associated with you as an individual.
As a pk65 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact pk65 support via live chat or write to [email protected]. pk65 will respond to all verified requests within 30 days.
Identity Verification: For your protection, pk65 may ask you to verify your identity before processing a data rights request. This ensures that your personal data is not disclosed to or amended by an unauthorised third party.
pk65 is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register on pk65.ws, attempt to access the platform, or provide any personal information to pk65 under any circumstances.
If pk65 becomes aware that personal data has been collected from a user who is under 21, we will immediately close the relevant account, delete the associated data, and return any deposited funds to the originating payment channel. If you believe a minor has registered on pk65, please report it immediately via live chat so we can take prompt action.
pk65 employs age verification checks at the registration stage and reinforces these through our KYC process. Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms. For further guidance, visit our Responsible Gaming page.
pk65 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, pk65 will notify affected players and relevant regulatory authorities in accordance with applicable legal requirements and without undue delay.
pk65 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, updates to applicable law, or amendments to our gaming licence conditions. When we make material changes to this Policy, we will notify registered players via email to their registered address and by displaying a prominent notice on pk65.ws for a minimum of 14 days following the update.
The "Last Updated" date displayed at the top of this page indicates when the current version of the Privacy Policy came into effect. We encourage you to review this page periodically to stay informed about how pk65 is protecting your data. Your continued use of pk65 following notification of a policy update constitutes acceptance of the revised Privacy Policy.
All previous versions of the Privacy Policy are archived and available on request by contacting pk65 support. If you disagree with any update to this Policy, you are entitled to close your account and request deletion of your data, subject to the legal retention obligations described in Section 7.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about the way pk65 has handled your personal data, please contact us through one of the following channels:
pk65 will acknowledge all privacy-related contacts within 48 hours and will aim to resolve data rights requests fully within 30 calendar days. For complex requests, we will notify you within 30 days if an extension of up to an additional 60 days is required, along with the reason for the delay.
If you are not satisfied with pk65's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority or to the regulatory body under whose jurisdiction pk65's gaming licence is held. Details of the applicable authority are available by contacting pk65 support directly.
Tip: For the quickest response to any privacy question, use the live chat on pk65.ws. Most requests — including marketing opt-outs and data access requests — are handled on the spot during live chat sessions without any waiting period.
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⚠ 21+ only. Please gamble responsibly. pk65.ws